Choosing A Contractor
 
Contact Usmailto:smdrake@bellsouth.net?subject=More%20Informationshapeimage_2_link_0
 
Before you choose a contractor you should do a little homework first. Always get an estimate in writing. If you are not comfortable for any reason, go with your instincts and find someone else. Before you agree to begin a project with any contractor, consider the following:
Do they answer the phone or return calls and emails in a prompt manner?
We both have our cell phones with us at all times. Either of us can answer your call, often the first time. If not, please leave a message, we will return your call within a few hours. Emails are also answered promptly. We can typically respond to your needs and be on-site in 48 hours. Many answers to your questions can be found right here on this site. If not, just click the contact link and send an email.

Will they furnish references? 
Rainman Irrigation & Landscape Lighting has a long list of satisfied customers, just ask and we will send you as many as you like. If any contractor will not provide at least three references, they have something to hide. We are proud of our work, but don’t just take out word for it. Check out our profile on Kudzu.

Comparing bids? Are the materials and workmanship of similar quality? Any Guarantee?
We only use commercial grade materials. Nothing is sourced from Home Depot or Lowe’s. Every part is state-of-the-art, specifically designed for outdoor use and made to work in the Atlanta area. Just ask and we can show you the quality of the materials we use. Will they offer a LIFETIME GUARANTEE? We offer a LIFETIME GUARANTEE on anything we touch. 

Are they recognized as a “Preferred Installer?”
Rainman Irrigation is a Rainbird Select Contractor and Hunter Preferred Installer, that means you can expect that the highest level of care and attention will be paid to your exact needs. A specific code of ethics as outlined by Rainbird and Hunter at the corporate level must be followed. Rainbird & Hunter requires at least three years of experience, Rainman has over 25 years of combined experience in irrigation and landscape lighting. A Rainbird Select Contractor and Hunter Preferred Installer title is earned, not paid for.

Are they insured? Can they show you proof of insurance? Can You Trust Them?
Knock on wood that nothing happens, but if it does, do they have adequate insurance to cover any mishap? We do. We keep a copy of the policy with us at all times. Also there are known convicted felons working in our industry right now in the Atlanta area. You can check the criminal history of anyone you intend to work with.

Will they sub out the work? Will an owner be on site?
Most of our service work is performed by both owners. We do need to use sub contractors for larger jobs such as installations and add-ons. Any sub contractors are pre-screened and legal to work in the state of Georgia. Any work is strictly supervised and there is always one if not both owners on site.

Will they provide a Free Estimate for Installations? Will they honor it at a later date?
We will be happy to listen to your needs and provide a free estimate for an Irrigation or Lighting Installation. We will email you a quote in written form and provide references. We will give you suitable time to consider your options and try our best to honor it within 90 days. Unfortunately with rising material and fluctuating fuel costs it makes it very difficult for our industry.

Will they provide a Free Estimate for Repairs?
It is often very difficult for any service person to diagnose a repair problem over the phone, but if it is a simple repair, we can provide a “ball park” cost. Only once we have seen the problem in person can we give an accurate cost for the repairs. If it is required for us to perform any diagnostics or physically excavate, our lowest service call charge and/or dispatch fee may apply. You will know in advance what you are paying for and all materials and labor will be in written form. If anything unforeseen should arise during a repair or installation, we will let you know immediately and discuss all options. 

Will they charge you a dispatch fee?
Some companies will charge you a flat rate just to show up at your door before beginning any work. It can be as high as $50 or even more. We do not charge a dispatch fee in most cases. If fuel costs continue to climb, it may become necessary to reinstitute this fee, or we are required to travel outside our service area, but it will not exceed $20.

Do they know what they are doing? Are they educated? 
With over 25 years of combined experience, we know what works and what doesn’t. We have to, we guarantee it for life. Don has a Bachelor’s Degree from McKendree University and a Master’s Degree from Webster University as well as post graduate work at Air War College, Maxwell Air Force Base. Don is the former Owner & Founder of Rainmaster Irrigation and the former Co-Owner/Co-Founder of Rainmaker Irrigation. Nathan Hegedus... 

Are they reliable? Are they prompt? 
We do whatever it takes to be on time to an appointment. We will often give you a specific date and time for your appointment, even calling ahead of time when we are en route. We will not give you a 4-6 hour time window, your time is more valuable than that.

What about a license?
Unfortunately the State of Georgia does not require that Irrigation Professionals be licensed. This leaves the market wide open for “fly by night” companies that will bid a project lower than the norm, use inferior products, unskilled labor and open the door to future problems down the road. Be sure you are comfortable with your contractor before agreeing to have any work done. Make sure they will stand behind it and can be called upon for future maintenance should the need arise.

What will your landscape look like when they are finished?
With over 25 years of experience we know many techniques to make as little impact as possible. We do our best to leave your landscape in the same condition we found it. When performing an installation it may be necessary to use what is called a “trencher” this does far less damage than a backhoe or a vibratory plow. when comparing bids, ask the contractor how they will install the lines. 
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